IT Systems Analyst (TBO)

Ready to expand on your professional journey with Northern Star Resources (NSR)? As an ASX-50 global-scale gold miner, we have significant operations in Western Australia and Alaska. With unparalleled pathways for career advancement and professional development, we stand proudly as Australia’s premier gold employer.

Interested? Your journey starts here.

At Northern Star, we live by our STARR Core Values of Safety, Teamwork, Accountability, Respect & Results. These Values are not just words on paper; they are the cornerstone of our Company culture and guide everything we do. You will play a pivotal role in upholding these values and contributing to our collective growth and continued success.

Northern Star Resources currently has a rare opportunity for an IT Systems Analyst to join the team at our Thunderbox Operations, working an ongoing 8 days on / 6 days off roster, on a permanent & full-time basis.

Reporting to the Production Centre Head of IT, this role will ensure the IT systems and computing environments are managed and maintained effectively and efficiently to provide maximum service availability and security. You will also provide support to NSR IT users, across desktops, laptops, printers, mobile devices, and common software application. The IT Systems Analyst will also run small to medium sized IT projects on-site and assist Corporate and Production Centre IT Teams to implement larger projects on-site.

Here is what awaits you.

Key responsibilities include:

• Provide excellent customer service to NSR employees and contractors.
• Hands on management, provision, and support of IT systems, including connectivity issues, installing & maintaining desktops, laptops, servers, network equipment, applications, and monitoring operational status.
• Troubleshoot & resolve end-user computing issues on desktops, laptops, networks, printers, mobile devices, and common business applications.
• Participate in the on-call roster, being available for occasional urgent remote support issues via call, text message, or Teams while on-call.
• Ensure maximum availability, performance & reliability of IT systems in compliance with the Information Technology Policy.
• Advise NSR staff & contractors on IT security best practices and ensure compliance with the Information Technology Policy.
• Plan & implement medium-sized site-based IT projects, such as network extensions, hardware refreshes & application upgrades, managing contractors that are required to implement these projects.
• Assist Corporate or Production Centre IT with implementing IT projects on-site.
• Ensure that decommissioned equipment is secured, and data is destroyed as per the Data Management Standard.
• Evaluate, recommend & implement IT solutions based on Company standards & best practices.
• Install & maintain computing hardware & applications, including Windows & Windows Server, Office 365 etc on desktops, laptops, mobile devices & servers.
• Maintain up to date monitoring dashboards & hardware registers.
• Manage user & service accounts, change in account details & account terminations.
• Monitor the IT Service Desk, ensuring that support incidents are dealt with in a timely manner and support incidents are escalated when required.
• Procure IT hardware, software & services in compliance with Company Policies & Information Technology Standards.

To thrive in this role.

Qualifications & Experience:

• Degree majoring in computer studies from a recognised tertiary institution or demonstrated equivalent work experience.
• Minimum 3 years of experience supporting IT users and infrastructure in a large and dynamic organization, and 2 years relevant experience in the mining industry.
• Microsoft certifications or demonstrated equivalent work experience.
• Experience working within an ITIL framework.
• Experience implementing, operating, and supporting large multi-site IT environments, including Microsoft Azure, Office 365, Windows Server, InTune, SQL, Active Directory, backups and disaster recovery, and security services.
• Some knowledge and experience in supporting network systems (Cisco networking, wireless connectivity, firewalls, VPN, and network monitoring tools) is desirable.
• Demonstrated ability to maintain or exceed best industry practice in implementing and supporting IT systems.

Passion for Growth:

• Excellent customer service skills.
• Strong interpersonal skills, the ability to communicate clearly, listen actively, and work seamlessly alongside relevant stakeholders.
• Able to effectively prioritise and execute tasks in a high-pressure environment to deliver results.
• Demonstrates initiative to recommend and implement new solutions to improve performance & reliability, reduce costs, or increase security.
• High level of integrity, professionalism, confidentiality, and attention to detail.
• Highly organised with excellent time management skills, you are resourceful & adaptive, bring a can-do attitude and can pivot & problem-solve effectively.
• You are comfortable taking ownership of tasks and seeing them through to completion.

Discover the perks of working at Northern Star.

Joining the Northern Star team also offers the opportunity to enjoy our industry leading benefits and bonus programs, which include:

• Ongoing personal & professional development opportunities.
• Five weeks annual leave for site-based roles.
• Heavily subsidised top-cover Health Insurance through GU Health.
• An annual Short-term Incentive Bonus.
• An Employee Share Plan Program.
• Company paid Salary Continuance Insurance (income protection) from commencement.

Eligibility.

Northern Star’s pre-employment process includes completing a full pre-employment medical, confirming you hold the relevant Australian work rights, and the ability to apply for an Australian National Police Clearance.    

Northern Star is an equal opportunity employer who foster an environment that is inclusive and supportive of a diverse workforce.  

We genuinely welcome your interest in Northern Star and encourage your application.